PRIVACY
POLICY
01
INTRODUCTION
This Privacy Policy describes how Epher Crew and its owner Abhiram Raveendran R S ("we", "our", "us") collect, use, share, protect, or otherwise process your personal information through ephercrew.com (the "Platform").
By visiting our Platform or providing your information, you consent to this Privacy Policy and the Terms of Use. This policy is governed by the laws of India.
Your continued use of this Platform constitutes your agreement to this Privacy Policy. If you do not agree, please discontinue use of the Platform.
02
WHAT WE COLLECT
We collect your personal data when you interact with the Platform in the following ways:
- Register or transact on the Platform.
- Provide identity information such as your name, address, contact details, or payment information.
- Interact with our services or support team.
- Subscribe to our newsletter or marketing communications.
- Browse the Platform (via cookies and analytics tools).
You may choose not to provide certain information, though this may limit your access to specific services or prevent you from completing a purchase.
03
HOW WE USE IT
Your personal data is used solely to operate and improve our services. Specifically, we use it to:
- Process orders, payments, and transactions.
- Communicate order updates, shipping notifications, and support responses.
- Send marketing communications, offers, and announcements — only if you have opted in.
- Improve the Platform's user experience and performance.
- Detect, investigate, and prevent fraudulent or unauthorised activity.
- Ensure compliance with applicable legal obligations.
You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting us directly.
04
SHARING OF DATA
We do not sell your personal data. However, data may be shared with trusted third parties where necessary to fulfil your order or meet legal requirements:
- Shipping and logistics partners — to deliver your order to the provided address.
- Payment processors — to securely handle your transaction. We do not store card data.
- Legal and enforcement agencies — if required by applicable law, court order, or government authority.
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.
05
SECURITY MEASURES
We adopt reasonable and industry-standard security practices to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction.
However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal data, we cannot warrant the absolute security of any information you transmit to us.
If you suspect any unauthorised use of your account or data, contact us immediately at hello@ephercrew.com.
06
RETENTION & DELETION
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Users may request deletion of their account and associated data by contacting us via email.
- Certain information may be retained beyond account deletion for legal, tax, or fraud-prevention purposes.
- Order records may be retained for up to 7 years as required by Indian tax law.
07
YOUR RIGHTS
You have the following rights with respect to your personal data held by Epher Crew:
- Access — You may request a copy of the personal data we hold about you.
- Correction — You may update or correct inaccurate data through your account settings or by contacting us.
- Deletion — You may request that we delete your personal data, subject to legal retention obligations.
- Opt-out — You may withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at hello@ephercrew.com.
08
CONSENT & WITHDRAWAL
By providing your personal data on this Platform, you consent to its collection and use in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us through the provided contact details. Please note that withdrawal of consent may affect your ability to use certain features of the Platform or complete transactions.
Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
09
CHANGES TO POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the effective date at the top of this page.
We encourage you to review this page periodically. Continued use of the Platform after any changes constitutes your acceptance of the updated policy.
10
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, reach out to us directly:
- Owner: Abhiram Raveendran R S
- Brand: Epher Crew
- Email: hello@ephercrew.com
- Instagram: @ephercrew
- Location: Kozhikode, Kerala, India
GOT A
CONCERN?
We take your privacy seriously. We'll reply.