RETURNS &
REFUNDS
CLAIM WINDOW
All claims must be raised within 24 hours of delivery. No exceptions after this window.
VIDEO REQUIRED
A full unboxing video from sealed package to product reveal is mandatory for all claims.
SALE IS FINAL
Sale, discounted, and promotional items are not eligible for any returns or exchanges.
01
GENERAL TERMS
Epher Crew operates on a limited drop model — every piece is made in small quantities with no restocks. Because of this, our return and refund policy is strict and clearly defined below.
- We do not provide refunds or cancellations except under the specific conditions mentioned in this policy.
- An unboxing video from start to end is mandatory to claim any issue related to damage, missing items, or defects.
- Returns or replacements will only be accepted within 24 hours of delivery, subject to verification.
No unboxing video = no claim. Record your unboxing every time — from the sealed package to the full product reveal. This protects both you and us.
02
DAMAGED OR DEFECTIVE
We take quality seriously. If your product arrives damaged or with a manufacturing defect, you may request a replacement under the following conditions:
- Customers may request a replacement only — not a refund.
- The unboxing video must clearly show the sealed package, the seal being cut, and the full product condition upon opening.
- Claims submitted without a complete, unedited unboxing video will not be accepted under any circumstances.
- Claims must be raised within 24 hours of delivery.
To raise a claim, contact us at hello@ephercrew.com or DM us on Instagram @ephercrew with your order number and the unboxing video within 24 hours of delivery.
03
SIZE EXCHANGES
Before placing an order, customers must carefully check the size chart and measurements listed on each product page. Sizes can vary between drops and styles.
- We do not offer refunds, returns, or exchanges for size-related issues.
- Customers are fully responsible for selecting the correct size at the time of purchase.
- The size guide on the product page is the only reference — if in doubt, size up.
Each product may have different measurements. Always refer to the measurements on the specific product page, not a generic size chart.
04
SALE & DISCOUNT ITEMS
Products purchased during sales, discount campaigns, or promotional offers are final sale items.
- Sale items are not eligible for refunds, exchanges, or returns of any kind.
- Some products are sourced or thrift pieces — product details and condition will be clearly stated in the product description.
- By purchasing a sale item, you acknowledge and accept these conditions.
05
HOW TO CHECK SIZES
Each product may have different measurements. Always check the size details listed directly on the product page before ordering. Below is a guide to the measurements we use:
| Measurement | How to Measure |
|---|---|
| Waist | Measure around the narrowest part of your waist, above the belly button. |
| Rise | Measure from the top of the waistband to the crotch seam with the garment laid flat. |
| Length (Outseam) | Measure from the waistband to the bottom of the leg. |
| Thigh | Measure across the thigh about 1–2 inches below the crotch, then double the value. |
| Leg Opening | Measure across the bottom hem of the leg, then double the measurement. |
When in doubt between two sizes, always size up. Size-related returns are not accepted under any circumstances.
06
ORDER TRACKING
Once your order is dispatched, you will receive a confirmation email with your tracking details. To track your order:
01
Visit the Website
Go to ephercrew.com on any device.
02
Find Track Order
Scroll down and click on "Track Order" in the footer or navigation.
03
Enter Your Details
Enter your Order ID from your confirmation email and the email address used during checkout.
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